Terms of Service
1. Appointment Policy
All appointments must be scheduled in advance. Walk-ins may be accepted based on availability. Please arrive 5–10 minutes before your session to allow for check-in. Late arrivals may result in shortened sessions.
2. Payment
Payment is due at the time of service. We accept cash, credit/debit cards, and major digital payment methods. Gift cards and package deals must be redeemed according to their terms.
3. Cancellation & Refunds
Cancellations or rescheduling must be made at least 24 hours prior to your appointment. Late cancellations or no-shows may incur a fee. Refunds are only offered under exceptional circumstances.
4. Health & Safety
Massage therapy is not a substitute for medical care. Clients with acute medical conditions, injuries, or high-risk pregnancies must consult a physician before booking. Certain techniques may not be suitable for all clients; please disclose any health concerns during your consultation.
5. Personal Belongings
We are not responsible for loss or damage to personal items brought into the therapy area. Please leave valuables at home or secure them during your session.
6. Privacy
Client information, including health and contact details, is kept confidential and used solely for the purpose of providing massage therapy services.
7. Service Disclaimer
Results may vary by individual. While our therapists strive to provide effective and safe treatment, we cannot guarantee specific outcomes.
8. Changes to Terms
Knot Average Massage Therapy reserves the right to update or modify these terms at any time. Clients are encouraged to review the Terms & Conditions periodically.
CTA Section
For any questions regarding our Terms & Conditions, please contact us directly.